SereneFlow Support

SereneFlow is a free pelvic-floor wellness app for women. If something is not working, or you have a question the answers below do not cover, email us at service@thesereneguard.com — a person reads every message.

Reports of objectionable community content are reviewed within 24 hours. You can also report or block any member from inside the app.

Frequently asked

Is SereneFlow safe to use postpartum?

SereneFlow is a wellness app, not a medical device. We strongly recommend speaking with your healthcare provider — especially if you are less than six weeks postpartum or have pelvic pain — before starting any pelvic floor practice.

How often should I practice?

Daily is ideal but unrealistic for most lives. Two or three sessions a week, done consistently, beats a perfect routine you cannot keep. The Check-in tab tracks your streak with grace, not guilt.

Where do the sessions come from?

Every session is curated from licensed pelvic-floor educators and bundled inside the app, so it plays smoothly — no buffering, and it works offline. The original creators retain attribution.

How is my data stored?

Your account, profile, and check-in history are stored in Google Firebase. We do not collect clinical or medical-record data. See our Privacy Policy for the full picture.

I want to delete my account. How?

Open the Profile tab and tap “Delete account” at the bottom. This permanently removes your account, profile, check-in history, and community posts right away — no email needed. If you have trouble, contact us at service@thesereneguard.com.

How do I report a post or block someone?

Every post, reply, question and answer has a Report control on it. To block a member, use the same menu; manage everyone you have blocked under Profile → Blocked users. Reported content is hidden automatically once it accumulates reports, and reviewed within 24 hours.

Contact

SereneFlow Support
service@thesereneguard.com

Privacy Policy · Terms of Service

SereneFlow is operated by Hangzhou Buyue Innovation Technology Co., Ltd. SereneGuard-branded products are separate and are not covered by the SereneFlow policies linked above.